My customers are important to me, so please don't hesitate to reach out with any questions or concerns. If for any reason your item does not perform as it should or does not live up to your expectations, please don't hesitate to reach out to me. Every effort will be made to repair, re-pour, replace, or refund the order based on the specific issue to be addressed. Also, if you are pleased with your order and experience with my shop, don't hesitate to send me a short description of what you liked and why. I am always looking for input to improve customer service and product quality!
Please email me if you are looking for a custom designed piece(s), either for your home or for a special event. Include your name and contact information, along with a brief description of your request.
Email is the most efficient way to contact me, so please send any correspondence to the email listed below, and I will respond (typically) within 24-48 hours.
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The Custom Design Process
The first stage of the process will be the initial design consultation. The initial design consultation is free, and will involve gathering basic information about the venue and/or type of product and design desired. Once a design concept is agreed upon by both parties, the project moves on to the second stage.
The second stage begins with the customer signing an agreement form and paying a 50% non-refundable deposit. Once this occurs, material samples and/or design sketches will be put together in a document (which may take up to a week to complete) and submitted to the client for approval. Upon receipt of these samples, the client has the opportunity to approve the design or request changes. Any decisions need to be made carefully, as once materials are purchased and work has begun on the project no changes (other than minor changes) will be able to be made to the design.
Once the details of the design are approved by both parties, the project moves on to stage 3. The work on the project now begins, and will require approximately 6-8 weeks to complete. (This is just an estimate. Some orders will take less time, some will take more, depending on the scope of the project.) Project updates will be periodically sent to the client as needed or requested.
The last stage is delivery/receipt of the completed merchandise. No orders are shipped, delivered, or relinquished to the client until the balance is paid in full. Once the balance has been paid, the order will either be shipped, delivered (local only for a fee, and determined on a case-by-case basis), or picked up by the client at a pre-determined date and time. The client is responsible for examining the product(s) at the time of receipt. Every effort will be made to package items so that they make the transit unharmed, however should there be any damage due to the delivery process the client is responsible for contacting Di’s Studio Designs no more than 48 hours after receipt of package and provide photos to document the incident. A determination as to the best course of action for all parties will be determined at this time.
Some things to keep in mind:
Di’s Studio Designs will not accept requests to create copyrighted designs or copy another person’s work.
Di’s Studio Designs is not liable for any damage to products after customer receipt of order.
Canceled orders will result in the forfeit of the deposit.
Orders not paid for within 30 days of completion will be considered forfeit and property of Di’s Studio Designs, along with the initial deposit.
There are no refunds or exchanges.
No rush orders at this time.